The Employee Newsletter for the month of December is now available on the CLICK.
2015 Medical Plan Summary Benefit Comparisons (SBC) are available on the CLICK under Documents - Human Resources - Benefits Corner. SBCs will also be distributed to covered employees through inter-office mail the week of January 22.
The 2015 Medical Summary Plan Descriptions for Plan 400 and Plan 750 are now available on the CLICK. (Documents, Human Resources, 2015 Medical SPD)
After months (actually, years) of work, Human Resources and Information Technology staff have accomplished a long-time goal: to have the City employment application process on-line where applicants can complete and submit an employment application electronically. The software was tested in the fall and became operational January 1. Now, anyone wanting to apply for employment with the City will complete and submit their application on-line. This includes employees wishing to apply for transfer or promotion to a posted position (excluding sworn positions). This also applies to persons wanting to volunteer in City government. There are several benefits to the new software and process, including: the applicant receives confirmation that their application was received; if he/she wants to apply for multiple positions during the year, they can update and resubmit the same application; data entry by HR staff will be significantly reduced; the software allows for review of the applicant's qualifications based on established minimum standards from the job description; and once an applicant is deemed to meet the minimum qualifications and passed the criminal history check, the hiring department can view the application. Two computers are set up in the HR lobby for applicants to use if they do not have access to a computer.
Do I have a Flexible Spending Account (FSA)?
If yes, you will need to utilize FSA funds by 12/31/14. The IRS will allow up to $500 of unused FSA funds to be rolled over to the next plan year. The deadline to file 2014 claims will be March 31, 2015.
How do I check to see if I have an FSA account for 2014?
Log on to www.myhumana.com . Enter your username and password. If you have not registered with Humana you can register using your member number on your Humana medical ID card. You can also log on to the HR Portal to view your deductions.
How do I check my FSA balance?
Log on to www.myhumana.com . Enter your username and password. If you have not registered with Humana you can register using your member number on your Humana medical ID card. You can also check your balance by contacting Humana at the number listed on the back of your medical ID card.
Do I have the Plan 750 with the Health Reimbursement Account (HRA)?
You can log on to the HR Portal to view your deductions to check for Medical Plan 750.
Yes, I have the Plan 750, how do I check my HRA balance?
Logon to https://lin.naa-lp.com access to the North American Administrator’s (NAA) website. If you have not already registered you will need to log on and set a new password under Register New User. You may also call NAA Customer Service at 800-411-3650.
How do I file a HRA Claim?
Logon to the CLICK and print out an HRA Claim form from the Benefits section. Follow the instructions on the claim form to submit to NAA.
When will my new deductibles begin?
The plan year is 01/01 – 12/31. New deductibles will begin 01/01/2015.
Will I get new insurance cards?
You will not receive new insurance cards unless you made changes to your plans during open enrollment.
When will I get a new VISA FSA Card?
These cards are issued the month prior to their expiration date.
When will the changes I made during open enrollment become effective?
January 1, 2015
What if I have further benefits questions?
Contact Lori Gray at firstname.lastname@example.org or 270-393-3644.
Thank You to everyone that participated and shared your comments in the fourth annual Internal Services Employee Survey. There was a total of 647 surveys (based on the number of FT & PT employees on staff as of mid-July 2014) distributed and 227 responses collected, providing a 35% response rate. In the past four years, this is by far the best response rate yet!!
The information gathered will be used in conjunction with our annual performance measurement reporting as well as in our efforts to continually improve internal customer satisfaction. The results of the survey are available for your review and reference. www.bgky.info/pdf/internal-services-survey-2014-summary.pdf
Additionally, a comparison of responses over the past few years has been prepared to better identify those areas that excelled and those areas that still need further improvement. Each category was given a grade point and cumulative scores identified all but one service area as rating "good" or better, with 86% of the categories reflecting improvements over the previous year. The overall satisfaction with contract review services reflects the largest improvement in just one year. Only two categories (fleet and accounts payable services) rated less this year than in FY13. However, fleet services still out ranks all other services when considering its four year average score. Facilities repair and maintenance is currently the lowest ranked service and purchasing - project bidding ranks the highest of all 24 rated categories. www.bgky.info/pdf/internal-services-survey-2014-gpa.pdf
If you have any questions or comments related to the results of this survey or have any suggestions for new questions to add to next year's survey, please be sure to pass those on to your department head or to Assistant City Manager/City Clerk Katie Schaller.
Thank you again for your time, dedication and service to the City of Bowling Green, the third largest city in Kentucky.
Assistant City Manager/City Clerk
When receiving a bill from a provider, always compare the bill with the Humana Claims Receipt (Explanation of Benefits). The Claims Receipt is mailed to the member or can be obtained from your Humana account at www.humana.com. The Claims Receipt and the provider’s billing should match. If the two documents don’t match or you do not receive a Claims Receipt, contact your provider to be certain they billed your insurance correctly. If you have further questions please contact Lori Gray at x3644.
Employees with Medical Plan 750 have access to an HRA (Health Reimbursement Arrangement). Each year the City funds this account with $1,300 (for single coverage) or $2,100 (for employee +one or family coverage). These funds can be used to help cover deductibles and medical co-pays other than for office visits. Funds accumulate year after year up to limits set by the City, and can even be used after the employee retires. To learn more, contact Lori Gray, Benefits Manager, at x 3644 or refer to the 2014 Benefits Guide on the CLICK.
Why do I need to have a Cultural Competency Training?
You may not realize it, but Bowling Green’s population is drastically changing. According to the US Census, nearly 11% of Bowling Green’s residents are foreign-born (which is the higher than any other City in Kentucky). Currently, residents in our City speak 49 languages and represent 39 different countries. As demographics change in our community, the importance of staff training to enhance customer service is undeniable.
What can I expect from the training?
The cultural competency training will help you build awareness, knowledge, and skills through a variety of teaching methods including direct instruction, role playing, case studies, facilitated group discussions, and technology/media.
There are no more slots available for my Department during the training sessions, what do I do?
Don’t worry! Every employee will have an opportunity to participate in the training. Training sessions will be available monthly for the next (2) years. Trainings will be available at different City Departments, at times and dates that best fit your schedule.
Who will facilitate the training?
The training will be facilitated by Leyda Becker, the City’s International Communities Liaison. Mrs. Becker holds a training license in Cultural Competency from the nationally recognized Cross-Cultural Health Care Program in Seattle, Washington. If you have any questions or concerns related to the training contact Mrs. Becker at email@example.com or at (270) 393-3766.
Upcoming Training Schedule
Thursday, July 31st @ 1:30pm – 3:30pm @ Fire Community Room
Thursday, August 28th @ 1:30pm – 3:30pm @ Police Community Room
Tuesday, September 30th @ 8:30am – 10:30pm @ Parks Community Room
Thursday, October 30th @ 1:30pm – 3:30pm @ NCS Community Room
Tuesday, November 18th @ 8:30am – 10:30am @ Fire Community Room
Wednesday, December 10th @ 8:30am – 10:30am @ Police Community Room
Humana VISA FSA cards with an expiration of 06/2014 were mailed from Humana on July 10. If your card had that expiration and you do not receive your new FSA card, please contact Lori Gray at firstname.lastname@example.org or x3644.